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Head of Operations - HQ Ghent

About the company

A Scale Up Model within a larger group. A technical agency with a clear focus on:

  • Developing custom platforms to centralize data and visualize projects from start to finish, or providing consultants to work within a team. Expertise in Microsoft technologies, including Azure full-service development, Power BI and co-pilot for interactive chatbots, handling both front-end and back-end development.
  • Building websites using Umbraco (Microsoft-based) and open-source platforms, offering workshops and integrating with CRM systems.
  • Data & AI: constructing large data warehouses and data lakes, performing data analyses for deeper insights. Gen AI: applications with Chat GPT.


About the role

  • In this pivotal role, you shape and optimize operations to drive sustainable growth and innovation;
  • You have a passion for bringing people together and helping them grow to the next level;
  • You are a strategic thinker with a knack for process improvement and a strong financial acumen; 
  • You dive into daily operations and collaboratively identify opportunities for structural improvements;
  • You oversee the overall planning and budget management across all collaborations, ensuring alignment with several goals; 
  • You also monitor profit & loss, ensuring healthy financial outcomes.
  • For candidates with experience as an IT architect, this role can be combined with technical leadership of several teams.

About you

  • You are skilled at uniting teams and empowering them to excel;
  • A proven track record in process optimization and operational excellence is essential;
  • Strong organizational and planning skills, paired with a keen eye for detail, are crucial;
  • Being financially savvy and confident in overseeing budgets and profitability will set you apart;
  • If you bring experience as an IT architect, you can leverage it in a dual capacity by leading technical teams as well.

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